Case Study: Priority Ambulance achieves 99.999% uptime and uninterrupted 911 dispatch with 365 Data Centers

Host.net Provides Hybrid Solution for Emergency Care and 911 Dispatch Provider

Priority Ambulance, one of the largest ambulance providers in the U.S. with over 350 vehicles, 215,000 annual transports and more than 500 clinicians, needed a secure, highly reliable IT platform to support 24/7 911 dispatch, GPS tracking, billing and electronic health records. Because even minutes of downtime can be life‑threatening, the company sought a consolidated datacenter and backup solution to replace fragmented providers and ensure continuous availability and rapid response across its growing operations.

Host.net delivered a hybrid solution combining SOC2/HIPAA‑compliant colocation in Boca Raton (99.999% SLA), Smart Cloud architecture, and managed backup with a fully redundant failover site in Atlanta. Priority retains self‑service control via Host.net’s portal while benefiting from 24/7 onsite support, faster market rollouts (including rapid 90‑day dispatch setup for new contracts), lower latency across expanded markets, and secure, consistent IT operations for ongoing acquisitions and expansion.

Priority Ambulance

Robbie D. Stone

CIO