Case Study: Mitsubishi Electric achieves 99% customer satisfaction and 65% lower training costs with 360Learning

How Mitsubishi Electric Achieved 99% Customer Satisfaction While Reducing Training Costs by 65% with Collaborative Learning

Mitsubishi Electric, a manufacturing company in the United Kingdom, needed a better way to train thousands of customer engineers at scale. With long wait times, limited classroom capacity, and the added disruption of COVID-19, the team struggled to deliver high-volume training efficiently. They worked with 360Learning and its Learning Platform to move away from static classroom sessions and toward a more flexible customer training model.

360Learning helped Mitsubishi Electric implement a blended learning approach with an 80/20 mix of digitized courses and live virtual workshops, supported by in-house authoring, social learning, dashboards, and team upskilling. The results were significant: training costs fell by 65%, the team became 900% more efficient, wait times dropped to 30 days, and customer satisfaction reached 99%. Mitsubishi Electric also trained more people each month while saving 230,000 sheets of paper and 600,000 miles of travel.

Mitsubishi

Lance Hitchins

Head of Customer Training