Case Study: ConnectWise boosts new hire onboarding speed and learning-to-use ratio with 360Learning

How ConnectWise Boosted Their New Hires' Learning-to-Use Ratio With Collaborative Learning

ConnectWise, a U.S.-based tech company, needed a faster way to onboard help desk technicians and keep training content centralized in a rapidly changing industry. Using 360Learning’s learning platform and mobile learning capabilities, the team wanted to reduce admin work, improve collaboration with subject-matter experts, and help new hires become productive sooner.

With 360Learning, ConnectWise consolidated onboarding materials in one place, integrated the platform with PowerApps for smoother employee setup and course assignment, and enabled SMEs to co-create courses more easily. The results were strong: module build-and-update time dropped to 1–2 weeks, average training length fell from 30 minutes to 12 minutes, completion rate reached 92% annually, and employee adoption of 360Learning doubled compared with the previous LMS.

ConnectWise

Lee Savage

Help Desk Trainer