Case Study: Aircall scales onboarding and employee training with 360Learning

How Aircall Onboards 40 New Hires a Month With One Full-Time L&D Manager via Collaborative Learning

Aircall, a fast-growing cloud-based call center and phone system company, needed a scalable way to onboard 40+ new hires each month while keeping training consistent across its global, distributed workforce. With knowledge spread across multiple tools and teams, the company turned to 360Learning’s learning platform and mobile learning capabilities to create a more interactive, collaborative onboarding experience.

360Learning helped Aircall centralize training into a single source of truth and empower subject-matter experts to co-create content with L&D. As a result, Aircall can onboard 40 new hires a month with just one full-time L&D employee, has created 100+ courses, achieved a 99% relevancy score and 97% completion rate for employee-created courses, and has seen more than 1 in 10 employees contribute to a course.

Aircall

Missy Strong

Learning & Development Business Partner