Case Study: HEINEKEN accelerates global collaborative learning with 360Learning

Heineken boosts learning consumption 86% with 360Learning

Heineken, a global brewer with over 85,000 employees, faced significant challenges with inefficient knowledge silos, disengaged local teams, and inconsistent governance across its many operating companies. To transform its top-down learning model into a collaborative "Learn, Share, Reapply" system, the company partnered with 360Learning to implement its collaborative learning platform and services.

By leveraging 360Learning's platform, Heineken decentralized its L&D, empowering local teams to identify experts and co-create content. Key initiatives included a Learning Academy to standardize governance, a Collaboration Hub for cross-regional co-authoring, and the use of AI for rapid course creation and translation. This solution led to an 86% increase in learning consumption, the creation of over 1,200 new courses, and the identification of 155 learning needs in just four months, effectively breaking down silos and creating a cost-effective, high-velocity learning ecosystem.

Heineken