Case Study: Devialet achieves scalable global retail training and consistent premium customer experience with 360Learning

Devialet - Customer Case Study

Devialet is a fast‑growing high‑end audio company that has rapidly expanded its retail footprint—doubling points of sale while scaling internationally. To protect its premium positioning, Devialet needed store employees to master technical product specifics, the brand story, and high‑touch customer experience standards, but faced three key challenges: scaling highly technical training to 200+ employees across ~20 stores in 10 countries, enabling training anywhere, and ensuring a consistent yet locally relevant premium experience.

Using 360Learning’s Collaborative Learning Playbook, Florian Des Garets’ team rolled out collaborative authoring, course forums and a mobile‑first app to create and update training in days, answer technical questions globally, and launch product training in under two weeks. The approach lets a single HQ contact continuously train 200+ store employees worldwide, delivers seamless onboarding, increased engagement (e.g., 1,732 connections during an initial launch game) and a consistent premium customer journey across markets.

Devialet

Florian Des Garets

Product Marketing Manager