Case Study: Symmetry Software achieves real-time payroll tax visibility and new revenue growth with 360 Cloud Solutions

Symmetry Software - Customer Case Study

Symmetry Software, a provider of payroll withholding tax software for large employers and service providers, was struggling with hard-to-access customer information, loosely integrated applications, and content repositories that were not built for secure, compliant enterprise use. The company needed a simpler, low-cost way to give customers access to relevant information while better aligning its systems with strategic business goals, and it worked with 360 Cloud Solutions using NetSuite.

360 Cloud Solutions re-implemented and optimized Symmetry Software’s NetSuite environment to better reflect its processes, workflows, and customer interactions, and also built an integration between Version One and NetSuite to automate issue management. The vendor additionally enabled real-time visibility into payroll tax changes for customers. As a result, Symmetry Software opened a new revenue channel through improved development and workflows, with measurable gains in customer access and operational efficiency.

Symmetry Software

Jon Bohnert

Executive Vice President