Case Study: a Minnesota nonprofit healthcare organization saves $775,000 with 314e's HIM document indexing optimization

Minnesota-based Nonprofit Healthcare Organization saves $775,000 in 3 months with 314e Corporation

The client, a Minnesota-based nonprofit healthcare organization, faced a severe HIM document indexing backlog of nearly 779,000 pages following an OnBase Brainware upgrade, compounded by staff shortages and budget constraints. This jeopardized operational efficiency and data compliance. They engaged 314e Corporation for its HIM document indexing outsource and optimization services to resolve the crisis.

314e Corporation implemented a solution by establishing a trained offshore team and integrating business process automation for OnBase workflows. The results were exceptional, with the team exceeding productivity targets and achieving error rates well below allowed limits. This effort eliminated the massive backlog and generated annual cost savings of $775,000 for the client, leading to a 3-year contract renewal and expanded partnership with 314e.