Case Study: Orozco’s Auto Service reduces communication costs and improves call handling with 2talk

Shifting Gears to 2talk for Smoother Communication and a Stronger Bottom Line

Orozco’s Auto Service, a family-owned auto repair business in Southern California, was hindered by an outdated and expensive voice-only system from Spectrum Business. Their previous provider lacked essential features, creating communication roadblocks and high costs that hampered their customer service and growth. Seeking a modern solution, they partnered with 2talk for a new hosted cloud PBX system.

2talk implemented a tailored communication solution featuring an auto attendant for efficient call routing, seamless connectivity across multiple locations, and mobility tools like voicemail-to-email. This resulted in happier customers, increased operational efficiency, and significant scalability for future growth. Most notably, 2talk helped Orozco’s reduce their monthly phone bill by over 65%, freeing up resources to reinvest in their business.

Orozco’s Auto Service

S. Orozco

Chief Executive Officer & Founder