Case Study: Lululemon achieves streamlined, error-free Head Office shipping with 2Ship

Lululemon streamlines Head Office shipping practices and creates fluidity for busy shipping department

Lululemon’s Vancouver Head Office was handling up to 100 daily shipments from multiple departments using a manual, unlocked Excel “shipping menu,” which was slow, error‑prone and hard for IT to maintain. One shipper had to verify requests, complete complex customs paperwork and assign GL codes for chargebacks, creating bottlenecks and risk of inaccurate shipments.

Neopost implemented a customized 2Ship platform that standardized shipping screens, secured address and GL code access, and guided users to complete customs documentation before submitting requests. Shipments arrive complete and scannable (label, invoice and paperwork), reducing verification time, eliminating errors, speeding departmental reporting and significantly easing the Head Office shipper’s workload.

Lululemon