Case Study: Blanco streamlines shipping and cuts customer service calls with 2Ship

Blanco cuts customer service calls by 25% with 2Ship

Blanco, a major global manufacturer of kitchen fixtures, faced challenges with inefficient shipping operations that relied on manual processes and high-level studies, leading to delays and a lack of carrier diversification. To optimize its warehouse logistics, the company partnered with vendor 2Ship to implement its SaaS-based logistics solution.

The solution from 2Ship provided a centralized platform for parcel and pallet carriers and integrated seamlessly with Blanco's SAP system. This automation streamlined the entire shipping process, provided real-time visibility and tracking for customers, and enabled accurate cost charging. The results included a 25% reduction in customer service calls due to automated shipping notifications, a significant decrease in manual workload, and improved efficiency through massive automation and better carrier performance insights.

Blanco