2Ship
11 Case Studies
Case Study: BlackBerry achieves streamlined global shipping and reduced customs delays with 2Ship
A 2Ship Case Study
2Ship significantly reduced the workload of Blackberry's Shipping Department
BlackBerry Limited, a Canadian enterprise software and IoT company formerly known for its smartphones, faced a logistics bottleneck: roughly 1,200 users were creating and emailing international ship requests for heavily regulated devices, producing incomplete customs documents and commercial invoices. With no centralized process, customs specialists lacked control and visibility before shipments went out, making the workflow manual, slow and error-prone.
2Ship implemented a customized international customs pre‑clearance solution that centralized and standardized shipping, letting specialists view and update IMEI/serial numbers and lithium‑ion battery details, pre‑prepare customs paperwork, assign responsibilities via chat and alerts, and electronically upload documents at shipping. The result: faster, more accurate ship requests; full specialist control and visibility; a significant reduction in workload for BlackBerry’s head office shipper and 22 global locations; fewer shipping errors, fines and clearance delays.
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