Case Study: Neopost Canada achieves 10% savings on return shipping and real-time rate accuracy with 2Ship

2Ship helps Neopost Canada manage their returns

Neopost Canada, a global leader in mailing, digital communications and shipping solutions, needed a better way to manage customer returns without exposing courier account numbers. They were also struggling with inaccurate courier rates in legacy third‑party software, which required costly, infrequent updates and made freight quoting and invoice audits unreliable.

By integrating 2Ship for pre‑authorized global customer returns, Neopost began automatically emailing return labels and obtaining real‑time courier rates. The solution is now used across Neopost Dealers and clients, delivering a 10% reduction in return shipping costs, eliminating expensive rate uploads (saving thousands annually) and enabling confident invoice verification and discrepancy capture.

Neopost Canada