Case Study: Compassion reduces shipping costs and gains real-time tracking with 2Ship

2Ship connects directly to carriers’ sites to automatically update rates and eliminate carriers’ update fees

Compassion Canada is a registered charity that partners with churches in 26 countries to send monthly letters, gifts and weekly marketing packages while keeping operational costs low. Their shippers were forced to use multiple carriers’ online systems—each with its own address book—so changing carrier rates, update fees, address-correction charges, missed cost-centres and manual tracking created late deliveries, extra fees and little oversight or efficiency.

2Ship gave Compassion a single, centralized shipping platform with one address book to compare services, verify addresses, print carrier-compliant labels, create manifests and enforce business rules (including mandatory cost‑centre assignment). By connecting directly to carriers for real-time rates and tracking, 2Ship eliminated update fees, reduced errors and improved productivity; a major carrier even offered a 20% rate cut, and Compassion now has full reporting, auditing and invoice‑discrepancy monitoring.

Compassion