Case Study: JivoChat achieves global expansion to 143 countries and 22% growth with 2Checkout

JivoChat Experiences Revenue Uplift, Enhanced Customer Loyalty, and Global Reach with Verifone

JivoChat, a B2B SaaS provider of live chat and customer communication solutions, wanted to accelerate international expansion while delivering a frictionless buying experience. Their challenges included offering region-specific payment options, reducing churn and declined authorizations, streamlining recurring billing, and getting better reporting to inform growth strategies.

Partnering with Verifone’s 2Checkout Monetization Platform, JivoChat rolled out localized payments across 143 countries and improved subscription management and analytics. Within a year they achieved a 22% growth rate in top markets, a 21% uplift in processed orders in India, and recovered 10.19% of recurring revenue through revenue-recovery tools while significantly reducing payment-related issues.

JivoChat

Oleg Gumerov

Chief Executive Officer