Case Study: JivoChat achieves global expansion and revenue uplift with 2Checkout

JivoChat boosts processed orders 21% in India with 2Checkout

JivoChat, a provider of live chat software, aimed to expand its global reach and improve the customer payment experience for its SaaS platform. The company partnered with the vendor 2Checkout to overcome challenges related to international payments, fraud, and chargebacks.

By implementing the 2Checkout platform, JivoChat gained access to localized payment processing in over 140 countries. The solution provided robust fraud management and advanced reporting tools. As a result, JivoChat saw a 21% increase in orders from India, retained over 10% of its recurring revenue, and achieved a yearly growth rate of over 22% in its key markets.

JivoChat