Case Study: Williams Companies achieves a production-ready AI POC with 27Global

Williams Companies launches agentic AI POC in 3 days with 27Global

Williams Companies, a major energy infrastructure company, faced a challenge with a growing backlog of maintenance tickets and a reliance on a small group of subject matter experts. They sought to design an AI-driven application for their contractor workforce to quickly submit high-quality field safety and operational concerns, aiming to improve issue diagnosis and repair cycle times. They partnered with vendor 27Global for guidance on AI/ML and cloud engineering services to achieve this.

27Global conducted a three-day guided workshop that established an AI foundation and then directly built a production-ready proof of concept. The solution was an agentic chatbot deployed on Microsoft Azure that parsed user input, prompted for missing details, and prepared submissions for review. As a result, Williams successfully launched the POC in less than a week and laid a foundation for future innovation, leading to a further engagement with 27Global to harden the application into an enterprise-ready solution.

Williams Companies