Case Study: a healthcare SaaS provider achieves a unified customer view with Databricks and 27Global

a healthcare SaaS provider unifies data from 16 applications with 27Global

The customer, a leading healthcare SaaS provider, faced the challenge of highly fragmented customer data spread across 16 different applications and systems. This lack of a centralized data management solution created inconsistencies, hampered sales workflows, and limited their ability to gain business insights. They partnered with vendor 27Global to implement a solution leveraging Databricks and Azure Data Factory.

27Global designed and implemented a cloud-native data platform using Databricks to ingest and transform data from all 16 sources, establishing a single source of truth. The solution included a one-time migration and continuous synchronization with Salesforce. As a result, the client achieved a unified customer view with real-time data updates, improved data integrity for sales operations, and gained a scalable platform for deeper business intelligence.

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