Case Study: Xarios Technologies improves call center analytics and reporting with 2600Hz KAZOO

A Look at Xarios Technologies Partnership With 2600Hz and How Advanced Call Center Technology and Real-Time Analytics Streamline the Cloud Communications Market

Xarios Technologies partnered with 2600Hz to address the growing reporting and analytics needs of cloud-based call centers. As more businesses shifted to hybrid and remote work, Xarios needed better visibility into agent and queue performance, trunk usage, call handling, and overall cloud communications spend—both in historical reports and in real time.

2600Hz integrated Xarios’s Dimensions with the KAZOO platform to deliver customizable call reporting, live wallboards, and enhanced call recording access with multi-level controls. The solution gave customers richer insights into queue activity, agent performance, and usage trends, helping them make smarter scaling and staffing decisions. 2600Hz and Xarios also continued refining the product based on reseller and customer feedback, adding requested reports and features over time.

Xarios Technologies