Case Study: Amsterdam Airport Schiphol improves passenger support with 24sessions video calling

Adding A Human Touch To Digital Communication With Passengers

Amsterdam Airport Schiphol, one of Europe’s largest airports, wanted to create a smoother, less stressful passenger experience for its 70 million annual travelers. To reduce queues at physical information desks while still offering personal help for urgent or complex questions, Schiphol partnered with 24sessions to add video calling to its new self-service information points.

24sessions powered the stable, custom video solution integrated into Schiphol’s airport terminals, enabling passengers to get instant human support through 24/7 video calls. The result has been strong adoption and satisfaction: 90% of passengers who contact an agent from a self-service point choose video, and Schiphol reports that 95% of users are satisfied with the self-service points.

Amsterdam Airport Schiphol