Case Study: Williamson Medical Center achieves 83% reduction in time spent reviewing critical security inspection fails with 24/7 Software

Williamson Medical Center Experiences 83% Reduction in Time Spent Reviewing Critical Security Inspection Fails Using 24/7 Software

Williamson Medical Center, a top-rated regional hospital in Franklin, Tennessee, needed to modernize its security operations. Using legacy CESI software, the security team relied on manual tour logs and slow searches for incidents, lacked automated alerts and analytics, and could not efficiently track or act on issues affecting patients, staff, vendors and visitors.

The hospital implemented 24/7 Software’s Incident Management System, CheckPoint guard-tour and inspection tools, and mobile apps to automate alerts, streamline reporting and provide real-time data and analytics. Results included an 83% reduction in time spent reviewing critical inspection fails, roughly a 50% improvement in reporting time per officer (saving about an hour per shift), coverage of around 300 locations, faster incident response, and overall improved productivity and proactive safety.

Williamson Medical Center

Bruce Peterson

Security Supervisor CHSS