Case Study: San Francisco 49ers achieve a 66% decrease in police calls for service with 24/7 Software

San Francisco 49ers Achieve a 66% Decrease in Police Calls for Service from 2014 To 2017 with 24/7 Software

The San Francisco 49ers and Levi’s Stadium struggled with a paper- and spreadsheet-based incident process that made real-time tracking, resource dispatch and staff accountability difficult across large, fast-changing events. They needed a flexible communications and incident-management platform to capture accurate data, predict trends and streamline operations.

After adopting 24/7 Software and training staff, the team implemented real-time incident logging, analytics and standardized workflows (now used across 300+ special events annually). Between 2014 and 2017 they saw major improvements: police calls for service down 66%, arrests down 63%, guest services calls down 53%, medical calls down 52%, security calls down 45% (with logistics down 52%, engineering down 16% and ejections down 28%), saving time and money while improving planning and accountability.

San Francisco 49ers

Analisa Robles

Stadium Operations Coordinator