Case Study: Oakland Athletics achieves 100% on-scene documentation of significant incidents with 24/7 Software

Oakland Athletics Achieve 100% of Significant Incidents Documented On-Scene Via 24/7 Software Trackpad App

The Oakland Athletics, led by Senior Director of Stadium Operations Paul LaVeau and Systems Manager Jason Silva, faced growing operational demands that outpaced their command-post processes (Excel, notepads, radios). As game-day volumes and security requirements increased, the team needed a more reliable, user-friendly system to capture, track, and manage significant incidents in real time.

By deploying 24/7 Software and launching an Incident Tracking Analyst Program using the TrackPad app, the A’s now document 100% of significant incidents on-scene, support 82+ games per year since 2013, and use 30 Communicator apps for ADA and guest services. The solution delivered accurate time-stamping, faster response and vendor/fan communication, reduced administrative overhead, and trustworthy incident records that strengthen the organization’s ability to defend itself if needed.

Oakland Athletics

Jason Silva

Stadium Operations Systems Manager