Case Study: Lord's Cricket Ground achieves 70% improvement in dispatch times with 24/7 Software

Lord's Cricket Ground Sees 70% Improvement in Dispatch Times Using 24/7 Software

Lord’s Cricket Ground, home of the Marylebone Cricket Club, was hampered by pen‑and‑paper and spreadsheet processes that delayed incident response on match days and couldn’t meet changing spectator expectations. Ground Superintendent Jeff Cards sought a web‑based SaaS that all stakeholders (estates/maintenance, ticketing, security, customer service, medical) could access and that could monitor life‑safety systems and improve response times.

They implemented 24/7 Software’s Incident Management System to provide real‑time, accessible incident reporting, live mapping and dedicated support, enabling the club to identify weak links and streamline workflows. The results were significant: dispatch times improved by 70%, critical incident callouts were cut by 50%, and maintenance‑related incident responses and completions increased by 40%, with ongoing reductions in callouts and costs.

Lord’s Cricket Ground

Jeff Cards

Ground Superintendent