Case Study: Indiana State Fair Commission saves 92.5 hours managing incidents with 24/7 Software

Indiana State Fair Commission saves 92.5 hours managing incidents with 24/7 Software

The Indiana State Fair Commission, managing a large, year-round event center, faced challenges with an outdated incident tracking system. Their process was cumbersome, requiring handwritten reports and manual data entry, which pulled security officers off patrol. They needed a complete mobile incident management solution, leading them to implement 24/7 Software's Incident Management System and TrackPad mobile app.

The solution from 24/7 Software provided mobile reporting, digital dispatch, and customizable forms, including driver's license scanning. This allowed officers to complete reports in the field, greatly improving efficiency and data accuracy. The measurable results included saving an estimated 15 minutes per report, totaling 92.5 hours saved in a year, and enabling 90% follow-up completion on housekeeping calls during the fair.

Indiana State Fair Commission