Case Study: Florida Gators achieve a 76% decrease in reported texts and faster incident response with 24/7 Software

Florida Gators See a 76% Decrease in Texts Reported During their Busiest Game

The Florida Gators football program struggled with antiquated, unreliable game-day communications—handwritten incident notes, phone and radio calls that didn’t reach everyone, and no consistent way to capture timestamps or share detailed incident information across departments. They needed a faster, easy-to-use solution to document incidents, coordinate police/medical/security teams, and analyze trends for safer, more efficient operations.

They implemented 24/7 Software’s Text Communication and Incident Management System, gaining digital, timestamped records, group texting, templates, and ongoing customer-success support. The results: a 50% reduction in response times, a 156% increase in the number of staff reached with weather messages, and a 76% decrease in texts reported during their busiest rivalry game—improving coordination, speed, and fan experience.

Florida Gators

Adrienne Pozzetta

Executive Assistant, Administration