Case Study: Dover International Speedway achieves proactive management of 1,000+ event staff and 100% incident response with 24/7 Software

Dover International Speedway Proactively Manages Over 1,000 Event Staff with 24/7 Software

Dover International Speedway, a one-mile NASCAR track in Dover, Delaware, faced fragmented incident management across its public safety and operations teams. After 26 years in law enforcement, Director of Public Safety and Track Operations Jim Hosfelt found that five departments were using different systems with no unified process, making it difficult to track, communicate, and follow up on issues during large events like NASCAR races and the Firefly Music Festival.

In 2015 Dover deployed 24/7 Software’s web-based, user-friendly platform to unify operations, enabling a single dispatcher to log, track, and dispatch resources across all departments. The solution now helps proactively manage 1,000+ event staff, ensures 100% of incidents are responded to each event, and provides real-time reporting and strong customer support that Dover credits with improving coordination and ongoing operational improvements.

Dover International Speedway

Jim Hosfelt

Director of Public Safety and Track Operations