Case Study: Denver Broncos improve game-day incident management with 24/7 Software Request Tracker

Denver Broncos average 171.8 requests per game with 24/7 Software

The Denver Broncos faced challenges with an outdated communication system, relying on limited four-button pagers and software not designed for modern venue operations. They needed a reliable solution for incident reporting and data collection to improve game-day efficiency and meet NFL reporting requirements. This led them to implement the operations management software from vendor 24/7 Software.

24/7 Software provided an easy-to-use platform that replaced the pagers with mobile apps, enabling precise incident reporting and better data tracking. The results were significant, including the deployment of 250 mobile apps to staff and a 13.9% decrease in incident call volume. Most notably, the system now handles an average of 171.8 requests per game, streamlining operations and providing valuable data for long-term process improvements.

Denver Broncos