Case Study: Denver Broncos achieves reliable, faster incident reporting and data-driven operations with 24/7 Software

Denver Broncos Average 171.8 Requests Per Game Using 24/7 Software Request Tracker

The Denver Broncos, led by Pat Tetrick, Director of Guest Relations at Broncos Stadium at Mile High, faced operational challenges using a limited four-button pager and outdated software that caused intermittent transmissions, poor incident detail, and extra work to meet NFL reporting requirements. They needed an industry-tested, Incident Command–style solution to collect accurate data, speed dispatches, and improve guest service.

The team implemented 24/7 Software’s operations platform and deployed 250 mobile apps to ushers, roam teams, and supervisors, enabling clearer incident vs. request tracking and automated reporting. Results include an average 171.8 requests per game tracked, 30% of initial incident reports submitted via the mobile app, a 13.9% drop in IMS call volume year-over-year, and measurable process improvements that save time and money while improving long-term operations.

Denver Broncos

Pat Tetrick

Director of Guest Relations