Case Study: Chester Racecourse enhances event management and incident response with 24/7 Software

Chester Racecourse cuts incident response time by 13% with 24/7 Software

Chester Racecourse, the UK's most historic racecourse, needed to improve crowd management and safety during major events. They faced challenges with limited real-time data on crowd behavior and incidents, inefficient resource allocation for security and medical teams, and difficulty identifying high-risk areas. To address this, they turned to 24/7 Software and its analytics platform.

The solution from 24/7 Software provided a real-time dashboard for monitoring attendance, tracking incidents, and visualizing geospatial hotspots. This implementation enabled data-driven decisions and proactive management. As a result, Chester Racecourse achieved a 13% reduction in incident response times, ensured 100% of incidents were resolved, and significantly enhanced overall situational awareness and guest safety.

Chester Racecourse