Case Study: Buffalo Bills achieve 100% incident reporting and real-time game-day management with 24/7 Software

Buffalo Bills Achieve 100% Incident Reporting Via 24/7 Software from 2015 to Present

The Buffalo Bills, an NFL franchise, needed an all-inclusive operations platform to manage incidents, enable real-time communications, and capture accurate documentation for reporting — plus support for purchase orders and maintenance tracking. After evaluating vendors and consulting league peers, they selected 24/7 Software to replace a less user-friendly system and meet their long‑term stadium operations needs.

Deploying 24/7 Software’s platform, including a mobile app and text communication, gave the Bills instant, two-way visibility on game days, streamlined lost & found and maintenance workflows, and reduced radio traffic. The result: consistent, actionable reporting (identifying high-activity sections and trends), instant executive summaries, and measurable adoption — 100% of incidents recorded via 24/7 Software since 2015, with text/app reporting rising from 20% in 2016 to 26% in 2017.

Buffalo Bills

Scott Lasker

Director of Guest Services