Case Study: Rogers Communications achieves a streamlined cross-platform mobile and web experience with 247 Labs

Rogers unifies 6 enterprise systems across web and mobile with 247 Labs

Rogers Communications, one of Canada's largest telecom brands, faced the enormous challenge of restructuring its customer-facing MyRogers app. The project required seamlessly integrating six complex third-party systems behind an experience judged by customers in seconds, with zero tolerance for downtime across millions of daily interactions. 247 Labs was engaged to undertake this integration-heavy enterprise work.

The solution implemented by 247 Labs delivered a restructured web and mobile app with native support for Android and iOS. They wired all required systems into a coherent architecture, creating a cleaner, faster user experience. The results included the successful integration of six enterprise systems, the delivery of the app across three customer channels, and the unification of four operational functions, streamlining internal operations and enhancing the customer experience.

Rogers Communications