Case Study: Indiana Furniture Streamlines Manufacturing and Speeds Orders with 2020 Insight from 2020 Spaces

Indiana Furniture Invests in Overall Customer and Employee Experience with 2020 Insight Manufacturing Solutions

Indiana Furniture, a 110+ year-old office furniture manufacturer, needed a better way to manage growing special-order demand, lean production processes, and increasingly complex data across four facilities. Its legacy IBM A/S 400-based system could no longer keep up with today’s customized furniture market, slowing down sales, engineering, and operations.

Indiana Furniture implemented 2020 Spaces’ 2020 Insight manufacturing solutions to create an end-to-end production workflow with better order handling, configuration rules, and system visibility. The result was faster order processing, same-day credit checks instead of three to five days, improved shipping accuracy, less manual data entry, and a shorter sales cycle—helping Indiana Furniture become more efficient and customer-focused.

Indiana Furniture

Bret Ackerman

President and Chief Executive Officer