Case Study: Ciklum scales its operating model with 20 Thousand Leagues

Ciklum scales technical consultancy from 20 to 220+ specialists with 20 Thousand Leagues

The customer, Ciklum, faced operational challenges as rapid growth caused its existing structure to become inefficient, with blurred roles and inconsistent delivery. The vendor, 20 Thousand Leagues Advisory, was engaged to help scale the organization.

20 Thousand Leagues Advisory defined and scaled Ciklum's technical consultancy unit and shifted the wider organization to a matrix structure. This solution resulted in the team growing from 20 to over 220 specialists and saw a dramatic increase in NPS from 25% to 75%, laying the foundation for what is now a 4,000-person business.

Ciklum