Case Study: Ciklum scales technical consultancy from 20 to 220+ specialists with 20 Thousand Leagues

Ciklum scales technical consultancy from 20 to 220+ specialists with 20 Thousand Leagues

Ciklum, a fast-growing global engineering services business, faced the challenge of defining and scaling a new technical consultancy unit. They needed a distinct offering for senior advisory work that could engage at the director and CIO level, an operating model that didn't compete with their existing development teams, and a sales motion for their largest clients. 20 Thousand Leagues was engaged to help solve this structural and commercial problem.

20 Thousand Leagues defined the new unit's offering, commercial model, and operating model. They helped shift the wider organization to a matrix structure focused on domain expertise and built out a dedicated sales organization. The solution established a senior consulting layer and implemented supporting tooling and procedures. As a result, the unit scaled from 20 to over 220 specialists in under three years while dramatically improving service quality, with NPS climbing from 25% to 75%. This new revenue and operating model became a foundation for the 4,000-person business.

Ciklum