Case Study: Utility achieves faster, compliant meter installations with 1Point1’s AMPLEX

a utility reduces installation errors by 70% with 1Point1

The customer, a utility, faced significant challenges with disconnected field operations and compliance gaps during their meter installation processes. They lacked visibility over ongoing and completed work, struggled with complex coordination between multiple parties, and experienced delays due to manual data collection. To address this, they partnered with vendor 1Point1 and implemented its AMPLEX management system.

1Point1's AMPLEX solution provided a unified platform featuring geo-tagged dashboards for real-time tracking, centralized document repositories, and custom automated workflows. This implementation led to a drastic reduction in errors and much faster approvals. The measurable results for the utility included digitally tracking over 16,000 installations, achieving a 70% reduction in installation errors, 60% faster workflow approvals, and a 90% improvement in cross-department coordination.

Utility