Case Study: a leading life insurance company achieves higher renewal conversions with 1Point1

a leading life insurance company increases renewal conversions by 65% with 1Point1

The vendor 1Point1 helped a leading life insurance company overcome its challenge of inconsistent customer follow-ups and delayed engagement, which was leading to missed renewal opportunities and inefficient handling of disconnected calls.

1Point1 implemented a multi-phase campaign automation solution that included immediate data allocation, automatic follow-ups for disconnected numbers, and urgent campaigns for high-value customers. This resulted in a 65% increase in renewal conversions, a 50% reduction in contact delays, and a 40% improvement in customer retention for the client.