Case Study: Dovetail cuts password support tickets in half with 1Password

Dovetail cuts password-related support tickets in half with 1Password

Dovetail, a customer insights hub technology company, faced the challenge of scaling its security practices efficiently across its growing team. Their IT manager, Jan van der Kolk, needed a user-friendly solution that would foster a strong security culture and reduce the burden of IT support, leading them to implement the 1Password Business password manager.

By deploying 1Password, 1Password provided a seamless and intuitive solution that was embedded into employee onboarding and daily workflows. This implementation resulted in password-related IT support tickets being cut in half and achieved a 95% employee adoption rate, saving significant time and reinforcing the company's commitment to security and compliance.

Dovetail