Case Study: a leading telecom operator company achieves secure, seamless identity verification with 1Kosmos ID Proofing

The company deployed 1Kosmos ID proofing across multiple customer touchpoints to ensure secure, fast, and reliable identity verification

A leading telecom operator partnered with 1Kosmos to deploy its Identity Proofing platform. The challenge was to ensure secure, fast, and reliable identity verification across all of its customer-facing channels, including onboarding, retail, digital, and customer support, while mitigating fraud and compliance risks.

Using the 1Kosmos solution, customers could verify their identity with a government-issued ID at every touchpoint. This streamlined operations, eliminated the need for passwords, and enhanced security, leading to reduced identity fraud, faster service, and an improved customer experience. The 1Kosmos platform successfully mitigated risks like SIM swaps and account takeovers across the telecom operator's entire business.