Case Study: a large office supply retailer prevents service desk social engineering attacks with 1Kosmos

1Kosmos delivers an innovative solution providing high assurance remote caller verification to prevent social engineering attacks on the Service Desk

A large office supply retailer fell victim to a social engineering attack on its service desk, exposing a critical vulnerability in its caller verification process. To modernize its antiquated system, the retailer selected 1Kosmos to implement a high assurance remote identity verification solution to prevent future attacks on password reset requests.

The 1Kosmos solution electronically verifies a user's government-issued ID and uses liveness detection to match it with a real-time selfie, ensuring high assurance with protection against deepfakes. The platform, which supports over 150 countries, was operational in less than three weeks with minimal integration. This eliminated social engineering attacks, removed the burden of verification from agents, and provided a low-friction, private experience for employees.