Case Study: a financial services firm reduces helpdesk calls and goes passwordless with 1Kosmos

1Kosmos delivers a coexistence strategy to ease employees into a passwordless experience, improving user experience while reducing service desk calls for password resets at a top Financial Services firm

A financial services firm faced significant challenges after mandating a complex 16-character password for its newly remote workforce, which resulted in 400 helpdesk calls per week with long wait times. To eliminate their reliance on passwords and improve security, the firm partnered with 1Kosmos and selected its BlockID platform to create a smoother, passwordless authentication experience for employees.

1Kosmos implemented a flexible, coexistence strategy that allowed employees to gradually adopt a custom-branded, biometric-based authentication app without disrupting existing workflows. This solution integrated with the firm's critical infrastructure and provided a foundation for future needs. The partnership with 1Kosmos dramatically reduced helpdesk reliance, resulting in an estimated $2 million in annualized savings and a vastly improved user experience.