Case Study: Parker cuts help-desk costs and boosts productivity with 1E Shopping

Parker deploys Shopping to drive down costs and drive up productivity

Parker, a global manufacturer with over $10 billion in annual sales, faced a persistent IT bottleneck: ad hoc user requests for new software required helpdesk tickets and costly desk‑side technician visits. Even after centralizing OS and patch delivery with Nomad, users routinely waited two to three days for installations and the company incurred high support costs (around $60 per hour), lost productivity, and unpredictable downtime.

To solve this, Parker partnered with 1E and rolled out Shopping — a self‑service enterprise app store — across 256 North American sites supporting 20,000 users over 12 months. Users can now download approved software in minutes, dramatically reducing helpdesk tickets and desk visits, improving version control and standardization, and freeing technicians for strategic work. The deployment boosted productivity, earned positive feedback, and opened opportunities for on‑demand licensing and wider multi‑language rollout.

Parker

Michael Powlison

IT Project Leader