Case Study: Multinational Professional Services Firm achieves $140,000 annual savings and instant self-service software delivery with 1E Shopping (1E)

Multinational engineering firm slashes software spend and frees up IT team for core tasks

A multinational engineering and professional services firm with a global workforce faced a slow, resource‑intensive process for requesting and installing PC software that hurt productivity and strained IT relations. The company was also overspending on software outside its enterprise agreement because users lacked visibility into cost implications, so it sought an automated, user‑friendly solution that would let employees self‑serve while making costs and approvals transparent.

The firm implemented 1E Shopping with automated approval workflows and delivery via ConfigMgr, exposing a company‑branded Software Shop where users can choose, download, install or reinstall applications within minutes. The change saved about $140,000 a year in helpdesk and unnecessary license costs, freed the IT team to focus on core projects, and increased user satisfaction and productivity by giving employees fast, transparent access to the software they need.