Case Study: Barndoorz improves customer satisfaction with custom BigCommerce development from 1Digital Agency

Barndoorz improves customer satisfaction with 1Digital Agency by reducing wrong orders and returns

The customer, Barndoorz, sells configurable physical goods and faced a challenge with high rates of wrong orders and post-purchase dissatisfaction. Their generic product pages did not guide shoppers through complex sizing and compatibility decisions. 1Digital Agency was engaged to address this issue using BigCommerce.

1Digital Agency developed custom BigCommerce product page templates that provided a guided configuration flow for shoppers. This solution walked customers through sizing and compatibility steps, ensuring they selected the correct items for their needs. The result was a significant improvement in customer satisfaction, with a reduction in wrong orders, product returns, and support requests.

Barndoorz