Case Study: Alta triples review management output with 1440 Reputation Studio

Implementing a Review Management System Provides New Opportunities for Growth

Alta Resources, a business process outsourcing company serving enterprise clients worldwide, needed a more efficient way to manage high volumes of reviews, ratings, comments, and questions for its customers. Manually logging into multiple sites and tracking activity in spreadsheets was time-consuming and limited the amount of value Alta could deliver.

To solve this, Alta implemented 1440’s Reputation Studio, a review management system native to Salesforce that automated case routing and centralized review responses from platforms like Amazon, Bazaarvoice, Yelp, and Google. With 1440’s solution, Alta tripled its review management output, reduced manual reporting and human error, and gave agents more time to deliver higher-quality responses and better customer experiences.

Alta

Greg Stockwell

Social Media Lead