Case Study: Fortitude Consulting Group achieves two-thirds faster patient processing and HIPAA-compliant scheduling with 123FormBuilder

Fortitude Consulting Group - Customer Case Study

Fortitude Consulting Group, a healthcare consulting firm that helps physician offices, trainers and athletic clubs digitize operations, faced a time-consuming scheduling and intake problem. Client information and appointment requests were manually filled, uploaded and re-entered into practice systems, and some forms weren’t HIPAA compliant — all of which drained staff time and risked patient data.

Fortitude implemented 123FormBuilder to create HIPAA‑compliant, mobile‑friendly digital forms that automate appointment scheduling and intake. The change cut patient processing from 12 to 4 minutes (a two‑thirds reduction), improved accessibility and data security, and freed staff to focus more on patient care and business growth.

Fortitude Consulting Group

Crystal Roark

President-Consultant