Case Study: Village of Lombard builds community trust and streamlines lead testing with 120Water

Village of Lombard boosts water testing requests 13:1 with 120Water

The Village of Lombard faced the challenge of proactively managing community response after being required to notify residents about lead or unknown service lines under new regulations. To address anticipated resident concerns and provide an easy way to test water quality, they partnered with vendor 120Water to implement their Customer Request Sampling solution.

Using 120Water's platform, Lombard launched a seamless program for residents to request and return water sampling kits. This solution led to a 13:1 increase in water testing kit requests and a 19:1 increase in completed analyses. The results provided actionable data to prioritize service line verification efforts and helped the Village build trust with their community through clear communication and transparency.

Village of Lombard