Case Study: Pittsburgh Water and Sewer Authority reduces lead sampling turnaround time with 120Water

Pittsburgh Water and Sewer Authority cuts customer request fulfillment from 4 months to 14 days with 120Water

The Pittsburgh Water and Sewer Authority (PWSA) faced significant challenges in managing its Lead and Copper Rule compliance and Lead Service Line Replacement program. Skyrocketing customer requests for water testing, combined with a mandate to replace thousands of lead service lines annually, created a massive administrative burden. PWSA partnered with 120Water to overcome issues with siloed data, kit logistics, and manual processes.

By leveraging the comprehensive 120Water platform, PWSA automated its customer request sampling program. The solution streamlined the entire process from kit distribution to result notification. This partnership with 120Water yielded dramatic results: fulfillment time for customer requests dropped from four months to just 14 days, over 4,000 kits were processed every two weeks, and the utility saved 80% on kit costs and 14,000 staff hours, significantly boosting public trust.

Pittsburgh Water and Sewer Authority