Case Study: New Jersey American Water streamlines customer notices with 120Water

New Jersey American Water streamlines 26,500 notices with 120Water

New Jersey American Water, the largest water service provider in New Jersey, faced the challenge of meeting the state's expedited and stringent notification requirements for its Lead Service Line Replacement Program. The utility needed to send hundreds of thousands of mandated letters, including certified mail with strict deadlines, to both residents and property owners. To manage this volume and compliance burden, the utility partnered with 120Water and used its PWS Pro software.

120Water's solution automated the large-scale preparation, distribution, and tracking of all required customer notices. Using the PWS Pro platform, 120Water coordinated the sending of over 26,500 letters via certified and first-class mail, with plans to distribute more than 500,000 additional notices. This provided New Jersey American Water with complete visibility into delivery status and an audit trail for compliance, resulting in zero missed deadlines and a minimal lift on internal staff.

New Jersey American Water