Case Study: City of Loveland streamlines Lead and Copper Rule compliance with 120Water

Loveland Takes Guesswork out of LCR Requirements

The City of Loveland's Water Utility faced significant logistical challenges in meeting its Lead and Copper Rule (LCR) sampling requirements. The process of sending kits and communicating with residents was time-consuming and detracted from the team's core water quality work. An influx of new residents also made it increasingly difficult to get the necessary samples completed. The city turned to vendor 120Water and its automated sampling program to manage this compliance burden.

120Water implemented a solution that handled all logistics, including sending Loveland-branded kits directly to residents and managing follow-up communications via their services team. This freed up a considerable amount of time for the utility's staff, allowing them to focus on other critical issues. The results were a streamlined, compliant sampling process and a proven partnership that the city plans to leverage for future LCR revisions, utilizing other 120Water tools like the Lead Service Line Probability Finder.

City of Loveland

Ruth Hecker

Water Quality Supervisor